Frequently Asked Questions

When should I order my invitations?
To allow for our standard turnaround time and avoid costly rush fees and to have enough time for envelope addressing once you receive your order, it is best to place your order at least 3-5 months before your wedding date.
When should I start my order process?
We recommend 4-6 weeks in advance of when you want to send them out to your guests. This allows ample time for the whole process. Design and proofing process 3-7 business days, plus 2-3 business days for print production. Shipping is an additional 2-7 business days deliveries within the United States. See our map for shipping times within the US.
How many invitations should I order?
You should carefully look over your list and consider couples and families as a household count where only one invitation is necessary in determining your wedding invitation count. You do not need to order an amount that refelcts your guest count. This way you will not order too many invitations, however keep in mind it is always better to have a few extras than not enough. Printing a second run of wedding invitations is expensive and our minimum on re-orders is 20 sets!
When should I order my Save the Dates?
Save the dates should be mailed 6 months in advance for local weddings. For destination weddings, mail them 9-12 months in advance. Place your order about 4-6 weeks in advance of these timings.
When should I mail my Wedding Invitations?
Invitations should be mailed at least 8 weeks prior to your wedding date for local weddings. First 4 weeks to give your guests plenty of time to consider and reply, and 4 weeks prior to the big day to give your vendors detailed information on how many guests are coming and to secure final numbers.
What should be the RSVP date?
The RSVP date should be at least 4 weeks before the wedding date.
Should I order a few more?
Yes, it is the most cost effective and less stressful option for you. If you end up ordering more we can only process a reprint minimum of 20 at cost. Plus, this will also incur the same production and shipping times. You may have to consider expedited shipping and paying a rush fee to have the reprints sooner. We recommend ordering 10 more sets.
Can I cancel my order?
For wedding invitations, personal stationery (or any item that requires personalization), there is a cancellation charge of $50 if your order has NOT been processed for design. If you want to cancel your order after your first round of proofs, 50% of your order can be refunded. Once your final proof is approved and your order has gone into production, there are no cancellations, and no refunds.
Can I order a printed proof?
All proofing is done through email or electronically. We do suggest in purchasing a sample first so that you can see the quality of the paper and print before committing to a full order.
How many revisions can I make?
After receiving your first round of ‘digital proofs’ we allow for two more free rounds of proofs. Changes considered are to fonts, wording and possibly color (where possible). Not the layout of the design. Further revisions will incur a $35 fee for each round after the third.
What colors can you print?
All of our designs/ orders are printed digitally in a four color process. This is printed in CMYK on high-end digital press.
Can you ship to a PO Box?
No, we cannot. Please provide a physical address at checkout.
Do you offer a Rush Service
We offer two ‘RUSH’ options. You may choose both or one of these options. We also offer express shipping options. 'Rush my proof’ option is $75 and this rushes your proofs to one business day and helps speed up your overall order process. ‘Rush my print’ option, for an additional $50 your order will be processed to print in 1-2 days from the 2-3 day process.
Why doesn’t my sample or order look like my computer screen?
Colors on computer monitors, iPads, smartphones are very different than print . Computerized colors can be changed, monitor colors vary and colors are presented in RGB. Our printing techniques are in CMYK.
We always recommend to order a sample to avoid any surprises.
Can I submit different wording than shown in your sample?
We would prefer if you stick with the amount of words or lines as close as possible that we have on our designs. Some of our designs are super simple and cannot handle all the information you may have. You may need to consider a Details card to accompany this type of invitation.
How thick is your paper?
We use 120lb luxe card stock with a soft semi-texture finish for our invitations and envelopes. For reception pieces we use 100lb card smooth paper.
Can I pick a different kind of paper?
At this point you cannot, just white or off-white.
How do I order a sample?
By clicking here.
Can I order a personalized sample?
No, our samples are pre-printed so that they can be shipped quickly to you
How long does shipping take?
We have a shipping map that outlines our shipping times within the US
Do you proofread my order?
No. We do not proofread orders. If we happen to catch an error or typo, we will bring it to your attention, however the burden of proofing lies 100% with our clients. Only you know best your own wording. It is important to show your proofs to several sets of eyes. The time to do this is during the proofing process, NOT after you receive your invitation order and it has been printed and assembled. All approved proofs are FINAL and any reprints due to errors will be at the cost of the client.
Does my order come assembled?
No, it does not. You may need to add other elements to the envelope, add embellishments and stamps to your RSVPs. We also want to keep costs down so we do not offer assembly.
What if my order went to print with a typo I approved?
If the order was approved with the typo and was only caught once it was printed and delivered we can reprint with a 15% discounted fee.
Do you provide postage?
No, however we do have a Zazzle shop that has coordinating designs as stamps.
How much postage do I need to mail my invitations?
We cannot provide exact postage quotes. We recommend taking a finished set (or equivalent sample) to the Post Office to have weighed to determine your exact postage needs. Also check online with your local post office provider. Because postage prices and requirements change often, it's best to consult the USPS for their most recent guidelines and prices. Click here to read more about postage requirements.
Do you offer custom design orders?
Depending on timings we do, please send us a detailed note in our contact form.
Do the envelope liners come inserted?
Yes! If you ordered liners with your order our square flap envelopes come glued and lined!
Do you offer envelope guest addressing services?
Yes, we offer printed guest addressing services. The fonts are chosen to coordinate with your invitation and printed in a coordinating ink and sometimes design.
How do you want us to supply our guest addresses for printing?
For guest envelope printing, please supply the following in an excel or google spreadsheet and upload with your order, click here for instructions.

1st column – Names (all names even children)
2nd column - Address + Apt
3rd column - City/ State (State fully spelled out)
4th column – Zip/ Postcode
5th column - Country for out of country guests only (optional column)
Can you add a monogram or photo to your design?
Depending on the monogram or logo we can see if it works and fits within our design. We are hesitant as these pieces need to be high res and supplied in several formats. Contact us first with the image you’d like to use to check with us if it would work with our product.
I plan on ordering more than just invitations, can I receive a discount?
Our products are based on variable pricing. So the more you order the better the discount. We cannot offer a discount as we cannot rely on repeat business.
Can I buy just a PDF to print myself?
No, at this time our products are solely print based. No PDF sales available, unless the product is a direct download file.
What type of payment do you accept?
All major credit cards.